Resources

1. How do I place an online order?
   You can place an order by using the place order icon on our home page which would lead you to a secure site for payment.
   

2. How do I check my Re-Seller Account on line?
   You can check your reseller account on line by logging in the user name and password which we have supplied for your account.
   

3. Where can I get specific product information?
   Please browse our Innovative Solutions section. You can also download product information in our resources page. Feel free to contact us for any specific information you require.
   

4. Why should I choose Suvarna's Products or Services?
   Suvarna offers the best value and quality of service among competing service providers which makes us an ideal choice for companies who want to invest in high quality products at affordable prices. We have developed and produced advanced software which include Hospital Information Management Systems(HIMS), Document Management Systems(DMS), and payroll management systems.
   

5. Can you provide customized solution which we require?
   We would be glad to customize any of our solutions to meet your specific needs. Please contact us for further information. We have provided advanced features for customizing and configuring our HIMS system to achieve the desired results within a hospital environment. Suvarna HIMS system is closely integrated with our document management system(DMS)which provide the highest level of flexibility for document management within a hospital environment.
   

6. How do I check the status of order?
   You can always check the status of your order by logging in to customer/Re-Seller Login box on our home page which would describe the current order status.
   

Health Care Software

1. Why do I need a health care software?
   Health care software is essential to streamline and improve patient health care standards and optimize hospital operation of any scale. A strong health care software system pays for itself through enhanced productivity. Our HIMS software is a specialized product which was developed after analyzing the requirements of various hospitals and ensuring that their needs are fulfilled. Suvarna's HIMS software is highly modular in its design and this make it cost effective for your hospital to buy only the modules you require.

1. What type of modules can I purchase?
   We offer highly customized modules for IP, OP, billing, operating theaters, diagnostic and surgical scheduling and nursing station management to name a few.
   

2. Do you offer customized versions of your software to meet requirements?
   Suvarna understands that every hospital client has unique requirements. We have created various versions of our HIMS core modules which can be totally re-oriented for specific customer needs ranging from the smallest to the largest hospitals. This ensures that our HIMS system serves hospitals which have 50 beds to 500 beds and beyond with a single solution.
   

3. Does your software comply with the latest health care standards?
   We have designed our software to exceed every known health care standard in existence today. With a modular design structure, our software can easily comply with any future standards with a few modifications.
   

4. What are the security features of your product?
   We have integrated various types of secured access controls to prevent data or identity theft from any of our modules. Our products also have grouped and user level access controls which enhance security of customer data.
   

5. Can I use your software if I am using a legacy health care software product?
   Absolutely, thanks to our modular design and legacy support integration, we can migrate any existing health care system onto our platform to deliver the best results. Our HIMS software can seamlessly integrate with various types of existing Healthcare software which are operational. These healthcare software's protocols can be integrated into Suvarna's HIMS modules for perfect data transfer and compatability.
   

6. Who are the present users of this software?
   Krishna Institute of Medical Sciences. Lalitha Super Speciality Hospital, Bollineni Ramanaiah Memorial Hospital Pvt Ltd. (Nellore), Lakshmi Arundhati Health Center. (Tanuku)

7. Can I buy only a single module of your software?
   In a hospital environment, we recommend the tight integration of various modules into a homogeneous solution to offer a complete hospital wide solution. We can also customize any specific module based on client requirements as per their specific needs.
   

8. Is your software designed only for large hospitals?
   Our software has been designed with a modular architecture, this enables us to customize it for hospitals or any size or scale based on our client requirement.
   

9. How often will I get software updates?
   We regularly release updates whenever any standard compliance or security aspects which need to be addressed. If a client wants a specific feature update, this would be provided.
   

10. What types of support does Suvarna deliver to its health care customers?
    Suvarna supports its customers in every aspect of the health care software management system

    Our trained engineers are available on call 24X7 to answer any queries or problems which our customers may face.
    

11. Can I get a rapid feature modification for your product which I am using now?
    We understand that client needs are constantly growing and evolving over time. Our engineers will provide feature rich modifications and up gradations with minimal system downtime for enhancing productivity and improving efficiency.
    

Software Development

1. Does you company offer offshore software development services?
   We offer the best high quality offshore development services at very low prices and ensure the highest level of quality in every aspect of development and testing.
   

2. What are the support offerings which I can expect from Suvarna?
   Suvarna provides customized ERP, offshore development services, application enhancement,
   

3. What type of application design and implementation services do you offer?
   We offer technology architecture design services, application enhancement, software package implementation and customization.
   

4. How customized are your ERP solutions?
   Our ERP solutions can be customized to meet any of your requirements on any scale. Based on a modular design, these ERP solutions enable comprehensive transaction and MIS based reporting.
   

5. What would be the cost of your ERP package?
   Our package cost would vary based on client requirements as every client requirement is unique. We would offer you the most comprehensive value based solutions for your budget.
   

6. Do you offer annual support and maintenance contracts?
   We offer annual support and hardware maintenance contracts for different customers based on their needs.
   

Payroll and MIS

1. Why do I need a Payroll Service?
   Every company requires a effective payroll system to efficiently manage and transact their various functions of employee salary calculation and for meeting statutory requirements.
   

2. Would a payroll software make me more employee friendly?
   Definitely, having a efficient payroll software would increase transparency in the payroll process, thereby reducing errors and ensuring accurate processing of various aspects including leaves, benefits and other sub heads which would directly lead to employee satisfaction.
   

3. I have a small business, Is your solution right for me?
   Our solutions are designed for any organization of any size which requires an automated solution to improve it payroll efficiency. Be it either 01 employee or 1000 employee our solutions deliver the best results.
   

4. Is your payroll solution scalable?
   Our payroll solutions have been created using modular designs which allow for scalability and expansion as the needs of the organization grow. We can rapidly scale up our existing payroll software to meet any present or future needs which you may have. Our payroll system also integrates with our HIMS software to provide a perfect solution for your hospital.
   

5. Would I require specialized training to operate your payroll software?
   Our payroll software is very easy to use and has a highly self explanatory interface. Based on client requirements, we would provide any type of specific training which is required on the client side.
   

6. Can your payroll system handle rapidly changing compliance requirements?
   All our payroll software has been designed after a careful study of existing legal requirements and provisions for corporate entities in various industry verticals. We ensure that our software meets every legal requirement which has been specified for your industry.
   

7. What is the maximum employee size your software can handle?
   Our software is highly scalable and can handle number of employees. Clients who have very large employee processing requirements might need high end hardware for optimum performance.
   

8. Do I need a very high end system configuration to run your payroll software?
   Not at all, due to the high level of customization and optimization we have achieved in our software current industry standard hardware is sufficient to run our software on the server end with low end systems acting as client terminals.
   

9. How cost effective is your payroll software module?
   Our modules are extremely cost effective for our clients when they analyze their total cost of ownership and operation. While competitors provide cheaper software, they insist on very high end hardware requirements for performance which increases the cost of payroll deployment.
   

Re-Seller FAQ

1. How do I become a Re-Seller for your products?
   You can become a value added re-seller for our products by registering with us and entering into a contractual agreement with Suvarna. For further details please call us or contact us using the contact us form on this website.
   

2. What are the benefits of become a Suvarna Re-Seller?
   As a Re-Seller of Suvarna products, you stand to gain profitable margins, high quality products which have excellent market value and the support of a strong team of professionals. We are constantly expanding our markets which gives our re-sellers unlimited opportunities for growth and revenue base expansion.
   

3. How can I access my account online?
   Every Re-Seller can login to view the various account and transactional details which are available online through our secured login. Re-Sellers can login to their accounts using the login screen present on the home page of our site.
   

4. How should I contact technical support if I have a problem?
   Our technical support teams will always assist you for any type of information that you require. You can contact us using various methods like email, telephone or by using the contact form in the contact section of our website.
   

5. I have lost my login and password, can I get a new one?
   Please contact us directly and we will re-authentic and re-verify your details. Upon verification we will provide you with a new ID and password for your re- seller login. We will not be able to issue a new password till your re-seller status has been verified by our support staff.
   

6. Why am I unable to login to my account after repeated attempts?
   Please ensure that you have entered the user name and password correctly. These values are case sensitive and must have the right combination of upper and lower case letters and numbers. Occasionally, due the high traffic volume on our website, the re-seller login may not be accessible. IF this occurs please try after a few minutes.